Pay My Utility Bill
- Visiting city hall located at 800 Third Street during regular business hours
- Utilizing the drop box located in the city hall parking lot 24 hours a day
- Calling city hall at 830-693-3615 to speak with a Utility Billing Clerk @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
Online utility bill pay is available to all customers of the City of Marble Falls who have city utility services. If you are a first time user of this service you will need to register your account. You will need to provide an email address, your utility account number and the amount of your last utility payment.
Online payments made after 5:00 pm will be posted to your account the following business day. If you are subject to disconnect for nonpayment, please contact the Utility Billing Office at 830-693-3615.
Attention Credit Card or Bank Draft Customers:
Credit card and bank draft customers should call the Utility Billing Office to be removed from draft before making an online payment to avoid having your account drafted twice. Please contact the Utility Billing Office at 830-693-3615 if you have any questions.
Late Payments and Disconnects
Utility customers have 15 days to pay their bill from the date it is issued. Utility bills are mailed on the first day of each month. Bills are due on or before the 15th of the month. A 10% penalty is added on the 16th of the month to the unpaid balance. If you have not paid your bill by the 15th day of the month, you will be sent a disconnect notice, giving the date your water services will be disconnected unless payment is received. The disconnect date is approximately 10 days after the 16th. Service will be disconnected if the bill is not paid before 5 p.m. before the disconnect date. A disconnect processing fee and a reconnect fee will be added to all services disconnected. No service will be reinstated until all charges, including the past due bill, are paid. The city will not disconnect service on Fridays, weekends, or holidays. We know that financial emergencies can arise unexpectedly. If this happens to you, please contact the Utility Office at 830-693-3615 as soon as possible
City Council approved the ability for residents to donate one dollar $1 per month via water bill payments for the support of community events. The money donated to the city by this method will go to serve public functions and projects such as the annual fireworks display, support of the arts, decorations for holidays such as Christmas and Memorial Day. If you do not want the $1 donation to be part of your monthly water bill please contact the City Utility Department at 830-693-3615 or email to have your name removed from the donation list.