The City of Marble Falls is celebrating the outstanding work of the Highland Lakes Regional Emergency Communications Center (HLRECC) team this National Telecommunications Week, observed April 13-19. The HLRECC is made up of 16 employees who are all licensed telecommunicators through the Texas Commission on Law Enforcement (TCOLE) in varying levels: six master level telecommunicators, two advanced level telecommunicators, three intermediate level telecommunicators and five basic level telecommunicators. The department services 14 agencies between six cities in Burnet County:
- City of Marble Falls: Marble Falls Police Department, Marble Falls Fire Rescue, Marble Falls Area EMS, Marble Falls Volunteer Fire
- City of Granite Shoals: Granite Shoals Police Department, Granite Shoals Fire Rescue
- City of Horseshoe Bay: Horseshoe Bay Police Department, Horseshoe Bay Fire Rescue
- City of Cottonwood Shores: Cottonwood Shores Police Department, Cottonwood Shores Fire Rescue
- City of Burnett: Burnett Police Department, Burnett Fire, Burnett EMS
- City of Spicewood: Spicewood Fire Rescue
In November 2023, the department serviced 4356 calls, while in November 2024 they serviced 7000 calls - a 60.8% increase in volume in just one year. The HLRECC is also only one of four call centers in Texas that hold the Association of Public-Safety Communications Officials (APCO) Agency Training Program Certification, joined by Plano, Lake Worth and Southwest Regional Call Center (SWRCC).
The HLRECC is led by Director Stacy Marberry, who has been with the department for 13 years, and the 15 dedicated staff members who comprise the department are: Jessica Beltran, Robin Bergman, Melanie Boucher, Thomas Close, Trista Coffey, Kensie Goff, Camryn James, Tiffany Jones, Kacie Jordan, Madison McDaniel, Kathy Nasato, Ralene Poncelow, NaTasha Sauer, Ashley Thomas and Amberlea Wilburn.
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